Returns & Refund Policy
Last updated: 4 June 2026 — Seller: PBABS INTERNATIONAL PTE. LTD. (Reg. 202619000R, Singapore) — planetebeauty.shop.
1. Return period
30 days after receipt (a commercial commitment by the Seller; Singapore law provides no statutory cooling-off for this type of purchase).
2. Sealed products
For hygiene reasons, a product with a broken seal cannot be returned or exchanged, except if defective.
3. Conditions
Intact original packaging, unbroken factory seal, unused / unopened product, unopened samples included, prior authorization by email to contact@planetebeauty.shop.
4. Refund
Days 1-14 → original payment method; Days 15-30 → store credit only; beyond 30 days → not accepted.
5. Deductions
Return shipping €10; −€9 per missing sample.
6. Non-refundable
Opened products, tested items, promo / sale items, sample formats (2 ml), personalized gift sets.
7. Upon receipt
Inspect before signing, refuse any damaged parcel (see Terms Article 8).
8. Damage claim
Within 24h (photos, continuous opening video, product + dated element, batch no., intact metadata). Carrier investigation up to 21 days.
9. Return address
Returns are sent to our returns centre, the address of which is provided when your return is authorized by our customer service (contact@planetebeauty.shop).
10. Contact
contact@planetebeauty.shop — response within 24 business hours.